City alerts residents to expected offers for water, sewer line insurance

Note this is a typical graphic of water/sewer responsibility lines, and is not necessarily indicative of Rochester's. (Courtesy photo)

ROCHESTER - The city is alerting residents and business owners connected to City water and sewer services that they may start to receive solicitation notices from private insurance companies for private water and sewer lines.

According to a bulletin sent residents who are on the city's mailing list, the service is not part of any city affiliation.

The city maintains and repairs water service lines from the public mains in the street to the approximate right-of-way or property boundary of a home or business.

In regards to public sewer, the city only maintains the public collection mains in the street. City customers are responsible for maintenance and repairs of the private lines running from their homes or businesses out to the public main in the city streets.

Customers of city water and sewer services are responsible for the proper operation and maintenance of a portion of their service lines and it is coverage for this that these private insurance companies are offering coverage.

If anyone has a concern about the legitimacy of a business or the type of service they are offering, the New Hampshire Better Business Bureau can be reached at Tel: 603-224-1991; or via email at info@NHBBB.org

We have not received any indication that solicitations would occur in person door-to-door. Please note that all city employees are issued a Photo ID badge, and should be able to display it on request. If there is ever an immediate concern, please contact the Rochester Police Department at 911 for an emergency, or 603-330-7128 for a non-emergency.