Frisbie gets high grades from patient survey center

ROCHESTER - Frisbie Memorial Hospital recently received a four-star rating by Hospital Compare for its outstanding patient care. The summary rating includes an average of hospitals' performance on each of the eleven publicly reported measures from the Hospital Consumer Assessment of Healthcare Providers and Systems survey. The HCAHPS survey evaluates patients' experiences at the facilities.

Frisbie Memorial Hospital is one of only thirteen New Hampshire hospitals in earning a four star summary rating. The fourteen remaining hospitals received three stars or a non-applicable status.

Just over 3,500 U.S. hospitals had a new summary rating applied to their Hospital Compare pages. According to a Modern Healthcare magazine review of the data, a total of 101 hospitals received the lowest ranking of one star; 582 received two stars; 1,414 received three stars; 1,205 received four stars; and 251 received the highest ranking of five stars.

The survey asks patients about factors such as the responsiveness of hospital staff to their needs, the quality of care transitions and how well information about medications is communicated. It also asks about cleanliness and quietness of the facility and whether or not the patient would recommend it to others.