Selectmen eye customer service issues at transfer station

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Lebanon selectmen chair Chip Harlow said cars were lined up eight deep in two lanes with no employees in sight. (Courtesy photo)

LEBANON - Lebanon Selectmen Paul Nadeau has been given the task of shoring up possible customer service gaps at the town's transfer station after Selectmen Chair Chip Harlow said he saw no one there last Saturday while struggling to dump trash he'd brought from Town Offices.

"I didn't see a soul," a frustrated Harlow said at a selectmen's budget workshop meeting on Wednesday. "I was struggling to get (the trash) out of my trailer and then get it up and over the railing."

Harlow added that after considerable effort on his part to get the trash into the Waste Management container, he noticed while leaving that the line of cars was eight deep on both sides and he still hadn't seen any transfer station workers on the job.

Nadeau noted that four employees are normally there all day Saturday.

"We got four up there, and I see nobody," quipped Harlow, who added he saw no one at the metal or other recyclable bins either.

Nadeau, formerly a longtime employee at the Transfer Station before being elected selectman, said there should be two tending the trash and recyclable bins, and two others either packing televisions or working the other metal and furniture bins.

Selectperson Laura Bragg noted that there should be someone out there at the main dumping station assisting people and answering any questions about what goes where.

Harlow added that if there were people out there assisting the public, the backups could be lightened.

Harlow also took exception that one person needed to be dedicated exclusively to monitoring the recyclable bin.

The recyclable bin doesn't fill up that quickly, he reasoned.

While Nadeau didn't readily agree on that point, he did say there should have been more workers at the main trash drop-off.

"They should be out there, they shouldn't be on the other side," Nadeau said. "They should be helping people throw their stuff out to get 'em out."

Harlow ended the discussion by adding that taxpayers should see employees working up at the transfer working, so they know they're paying those salaries for something.

"They need to be seen," Bragg added, noting she often hears from people complaining about no one being there to help them.

Nadeau said he would be personally taking the board's concerns to transfer station personnel.

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