AG, DHHS warn public of EBT scam surfacing in state

CONCORD - State law and DHHS officials are warning EBT cardholders today about a phone scam targeting recipients of cash assistance benefits, following reports of significant financial losses connected to fraudulent ATM withdrawals in New Hampshire.

The New Hampshire Department of Justice Consumer Protection and Antitrust Bureau has been notified of a recent scam impacting cash benefit recipients in Maine, where victims received phone calls instructing them to enter their EBT card number and PIN. Several individuals who complied with the instructions reported unauthorized withdrawals totaling approximately $15,000, according to a statement from the Attorney General's Office on Thursday. Investigators have identified that some of the fraudulent cash withdrawals occurred at ATMs located in Manchester.

"These scams are sophisticated, convincing, and financially devastating," said Attorney General John Formella. "No government agency will ever call you and ask for your EBT card number or PIN over the phone. Anyone who receives a call like this should hang up immediately."

According to information shared with New Hampshire officials, the scam involved calls designed to appear legitimate and urgent. Victims were told action was required to protect or restore their benefits, prompting them to disclose sensitive card information.

The New Hampshire Department of Health and Human Services is coordinating with law enforcement partners, including local police, regarding the reported ATM activity.

How the Scam Works:

• Recipients receive an automated phone call claiming there is a problem with their cash benefits.
• The caller instructs the recipient to enter their EBT card number and PIN.
• Scammers use that information to quickly withdraw cash from ATMs.

What Consumers Should Do:

• Never share your EBT card number or PIN with anyone.
• Hang up immediately if you receive an automated or live call requesting this information.
• You can change your pin and check your EBT card balance by calling 1-999-997-9777 or by visiting www.ebtedge.com.
• Monitor your EBT account regularly for unauthorized transactions.

If you believe you have been a victim of a scam, contact the New Hampshire Department of Justice Consumer Protection and Antitrust Bureau by calling 1-888-468-4454.