Smooth transition a priority as Profile Group customers move to United Ins., agency manager says

United Insurance agency manager Karen Brooks (Courtesy/United Ins.)

ROCHESTER - A month after transitioning longtime Profile Group Insurance customers to United Insurance of Rochester, United Insurance agency manager Karen Brooks said the project is running seamlessly and smoothly thanks to compatible software both companies use and the hard work of her employees and a transition team from Profile.

The Profile Insurance Group turned their accounts over to United Insurance due to the retiring of Profile mainstay and community leader Gerry Gilbert, who retired from Profile Insurance Group on June 30.

Profile Insurance Group transferred all accounts to United Insurance that same day.

"With our customers in mind, we wanted to transition Profile Insurance Group to a firm that has been well established in the local community," a Profile Group letter to customers said.

Brooks said recently her agency was thrilled to have the support of Gilbert and Michelle Gagnon of Profile during the transition.

Brooks said that United Insurance was the perfect match to take on and continue to assist Profile policyholders, noting many Rochester-area residents already know of United Insurance because of its local office at 120 Washington St.

Also, United operates on the same computer system as Profile so documentation looks the same, making the transition even more seamless, she said.

Brooks also said that United Insurance is committed to the communities it serves, noting its Rochester employees are actively involved in local schools and non-profits including Cornerstone VA, Dover HS Food Pantry, Homeless Center, Monarch School and Community Action Partners to name a few.

United Insurance has been serving New England communities since 1993. United Insurance insures over 5,000 businesses and more than 25,000 households.

In 2016, through its 14 locations, United Insurance donated over $100,000 to the communities where they do business.